We’ve reimagined the once-a-day, flat-file data uploads of traditional BaaS providers, which stall collaboration, heighten risk, and leave user issues unresolved.
Helix Admin operates in real-time, so handoffs are seamless, and decisions are made with context-rich data. For users, that means support teams are empowered to get to the heart of problems and quickly find resolution.
Improve synergy across internal and bank teams with access to shared information through one, real-time console.
Escalate regulatory issues directly to your partner bank for resolution.
Access customized data controls, exception monitoring, and automated reconciliations—all in one place—for streamlined operations.
Deliver customer support that delights with seamless handoff between you and your partner bank.
With rich, real-time context and powerful controls, empower customer service agents to resolve problems—even raise card limits—instantly.
Use robust fraud analysis to keep your users secure without hurdles.
Simple user permissions management ensures collaboration is always frictionless and secure.
Granular permissions let you easily set up controlled access for functions you outsource to your partner bank and other partners. Customize based on the nature of your partnerships.
Manage one program across multiple banks or manage multiple programs with one bank. It only takes our one multi-tenant application to meet all your needs.
With real-time data and a real-time core, your support team always has the information it needs for First Contact Resolution.
Configure daily or monthly deposit and withdrawal limits (by user or account), activate features, and customize accounts from the Admin console.
Access all user data and tools to control fraud, add features, and provide real-time support from one place.
Enable and restrict data controls for internal and partner bank employees, by user, allowing for secure third-party management.
Apply all user data and tools to control fraud, add features, and provide real-time support.
Screen for potential risk factors related to KYC onboarding, name and address changes, external account additions, and other processes not resolved during automated review.
Leverage integrations with VISA DPS back-office applications for fraud and risk analysis, plus view all risk scoring details and more, at the card level.
We’ve partnered with the leading business process outsourcer, Ubiquity, to deliver branded, personalized customer service experiences leveraging the Helix proprietary, two-way administrative console.
Delight users and maintain brand trust without the operational burden or cost of an internal managed services team.
